You may begin uploading to your hosting account immediately once you have received the welcome email containing your IP address and login details by using a FTP client or cPanel's File Manager. If you are using a FTP client, enter your account's IP address into the "host address" field. Once your FTP client has connected to your account, double-click to enter the public_html folder (or www/ folder, which is a symbolic link/shortcut to this folder) and begin uploading to your site. To replace the default place holder page you must simply upload a page named index.html in lowercase lettering.
Your main FTP login and password was sent to you via email to the address that you supplied to us at the time of ordering your account. If you have changed your cPanel password you will need to use the new password that you chose. Please note that your cPanel/FTP login is not the same as your ClientPortal login information.
To access your account via FTP you will need a FTP client. There are many different FTP clients available, so you should find one that suits your needs the best:
The hostname will be the domain name of your website (ex: domain.tld), the user name will be your cPanel account username, and the password will be the password of the cPanel account. The user name and password are CaSe SeNsEtIvE, so you must enter them exactly as they are configured. This FTP account will give you access to all files stored in the account's home directory.
Your Hosting account also has the ability to have sub-FTP accounts which can be added from the FTP accounts area present in your cPanel control panel. These added FTP accounts are accessed using the same settings as the main account only they must include the domain name in the user name, and the password that you choose when adding the account in the FTP manager. For example, if your account's domain is example.com and you add an FTP account named test via the FTP account manager the user name for this account would be test@example.tld.
Added FTP accounts also have their own quotas which are configured when adding the account. This is a limit on how much data in megabytes the account is permitted to upload and download on a per month basis. You can choose allow the FTP account unlimited access by clearing the quota box when adding the account. If the account is already added you can change the limit by clicking the QUOTA button in the FTP manager that appears next to the account in the list.
If you find that you are able to login to your FTP accounts successfully, but are unable to download or upload any files to the server, or you are being disconnected when using certain commands you may need to enable PASSIVE FTP ( or PASV ) which can be configured in the FTP application you are using. If you continue to have the problem after enabling PASSIVE FTP ( or PASV ) please contact us via our support system for further assistance.
Your main FTP login and password was sent to you via email to the address that you supplied to us at the time of ordering your account. If you have changed your cPanel password you will need to use the new password that you chose. Please note that your cPanel/FTP login is not the same as your ClientPortal login information.
To access your account via FTP you will need a FTP client. There are many different FTP clients available, so you should find one that suits your needs the best:
The hostname will be the domain name of your website (ex: domain.tld), the user name will be your cPanel account username, and the password will be the password of the cPanel account. The user name and password are CaSe SeNsEtIvE, so you must enter them exactly as they are configured. This FTP account will give you access to all files stored in the account's home directory.
Your Hosting account also has the ability to have sub-FTP accounts which can be added from the FTP accounts area present in your cPanel control panel. These added FTP accounts are accessed using the same settings as the main account only they must include the domain name in the user name, and the password that you choose when adding the account in the FTP manager. For example, if your account's domain is example.com and you add an FTP account named test via the FTP account manager the user name for this account would be test@example.tld.
Added FTP accounts also have their own quotas which are configured when adding the account. This is a limit on how much data in megabytes the account is permitted to upload and download on a per month basis. You can choose allow the FTP account unlimited access by clearing the quota box when adding the account. If the account is already added you can change the limit by clicking the QUOTA button in the FTP manager that appears next to the account in the list.
If you find that you are able to login to your FTP accounts successfully, but are unable to download or upload any files to the server, or you are being disconnected when using certain commands you may need to enable PASSIVE FTP ( or PASV ) which can be configured in the FTP application you are using. If you continue to have the problem after enabling PASSIVE FTP ( or PASV ) please contact us via our support system for further assistance.
